PAYMENT

We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account.

If you or your company doesn't have a PayPal account, you can use your credit card to pay the order. Learn more: How to Pay with a Credit Card Using PayPal

How to Pay with a Credit Card Using PayPal?

Please take a look at our step-by-step guide below:

1. Go to the cart and click the "Checkout" button.

2. Fill the contact information, shipping address, email, and discount code.

3. Choose a shipping method and click the "Continue to payment" button.

4. Click the "Complete order" button.

5. After clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely.

6. To pay without creating a PayPal account, scroll down and click on the "Pay with a credit or debit card" button.

7. Select your payment option (credit card or debit card) and fill out the form, then click the "Pay Now" button at the bottom when you’re done.

CANCELLATIONS

We’re so sorry you’re looking to cancel. If your order has not yet been shipped, you can cancel by contacting our customer service team at cs@angasa.com. Please include your order number and a reason for your cancellation as we’re always looking to improve!  

Once an order has been shipped, cancellation is not possible. You may have the option to return the item once it is received. The standard return process and policy will apply to a refund.

If your order has already been marked as shipped, you won't be able to cancel.

SHIPPING & DELIVERY

Unfortunately, we cannot ship to PO Boxes or Military APOs.

On average, it takes 1-2 business days to process and ship an order.

All orders will be delivered within 1-2 business days after placing successfully, depending on your location.

We offer free delivery on all orders to the 48 contiguous United States.

Your Order Number is sent to you in the Order Confirmation Email after your order is placed successfully. 

Please be sure to check your spam mailbox to see if your email filters have identified the email from Angasa® as spam.

If the package does not arrive within a reasonable time frame, please contact us.

If the tracking information states that your items have been delivered, but you have not received it, please check around your neighborhood in case another home received it by mistake.

The delivery vehicle has GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally and will arrive the following day.

If the parcel does not show up (an extremely rare occasion), please contact us immediately.

In rare cases when an item runs out of stock after your order is placed, we’ll contact you as soon as possible to exchange the affected item for another of equal value. We make every effort to ensure inventory is accurate to avoid this happening. Note that if we don’t get a response from you within 5 business days, we reserve the right to refund your order in full.

If you discover something wrong in your order, please contact us immediately. We will make our best efforts to apply the requested change, however it may not be possible to stop or change an order that is already in process.

If your item has shipped and you need an address correction, we recommend using a carrier provided service like UPS MyChoice or FedEx Delivery Manager to update your address or make delivery arrangements directly through the carrier.

If your order has arrived and something is wrong, please make sure you check the items that you have received against the information on your packing slip and/or your Order Confirmation Email.

If the item you ordered is listed correctly on your packing slip and/or Order Confirmation Email, but the item actually delivered is incorrect, please contact us immediately within 24 hours.

We're sorry if the item in your order that you have received is damaged. Please contact us immediately and provide the following information within 24 hours.

1. Order number

2. Tracking number

3. Product name

4. Shipping address

5. Picture/ video of the damage

We will instruct you on the next steps.

We try our best to keep your products all together in one delivery. Unfortunately, in some cases, orders with multiple items are shipped in more than one package.

Below is a list of reasons for why items may ship separately:

1. The order contains a large number of items that must be shipped in more than one package.
2. The order contains a Special Item with a unique shipping date and will be shipped when it becomes available.

3. Items in the order are shipping from different warehouses.

If your items are going to be shipped separately, you will receive separate shipping confirmations for each sent package. Only one shipping fee will be charged.

RETURNS & EXCHANGES

We know that sometimes the product is just not quite the right fit for some people. You can certainly return your product to us for a full refund, provided it is returned within 30 days of your purchase.

The item must be returned in original packaging condition, unused in their original condition with the factory seal and packaging intact.

If your return item arrives without original packaging or is deemed unfit by our inspection team for any reason, we reserve the right to deny your refund.

Our Customer Service Team will then ask a few mandatory questions regarding your return in order to avoid people taking advantage of our system.

You will be responsible for the 2-way shipping cost of the order.

Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 72 hours of receiving your order.

We are working hard behind the scenes to get the product in and out of our fulfillment centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can act on either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

The refund is issued to the original payment method.

OTHER QUESTIONS

Once you have placed an order successfully, you will normally receive your email confirming your order within a few hours.

Sometimes, the confirmation emails were marked as spam or completely blocked. Be sure to check your spam folder for emails about your order.

If after this time, you have not received your confirmation, it may be that your order has failed to process, or that the email address used on your order was incorrect. Please contact us so we can check that everything is fine with your order.

We supply all the information we have on the product from the information provided by the manufacturer or supplier. In the case, you cannot find the information you need on our website, please don't hesitate to contact us directly.

We can only accept orders placed through the website. If you’re having trouble accessing the site for any reason, please reach out to us here and we’ll do our best to help.

If you place an order in our store, you will be charged for the full cost of your order immediately. If you see any additional pending charges on your account, please allow up to 3 business days for them to reverse. If they do not reverse and you believe there has been a billing error, please reach out to us via email: cs@angasa.com

It’s easy to create an account. 

The first step is to click "Login" on the top right corner of the site, and then choose “Create My Account” to start the process. Once there you should enter your personal information (First name, Last name, Email Address, Password). Complete the process by clicking “Create My Account".

Congratulations, you made your account. We’ll send you an email to confirm.

If you have registered at our newsletter with a valid email address, you will receive an email from us with a coupon code for your first purchase.

With a coupon, you're able to get a discount when you purchase products through our store. 

Here's how to claim your discount: 

1. Pick a product from our online store.

2. Go to your cart and click the "Check out" button.

3. Type your coupon code into the field “Discount code” and hit "Apply".

Keep in mind the promotion code:

1. Is only valid for a limited time. 

2. Cannot be applied after you've placed an order. 

3. Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.

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